Inaccurate Network Inventory
Empowering Non-Operational Staff
Many enterprises see the IT and operations organisations as departments that prevent, rather than enable business agility. Apparently simple tasks such as moving a cash register or setting up a temporary Wi-Fi network require the intervention of IT, frequently with a lengthy delay.
Conversely, IT fear that given access to their systems users would quickly “break” the network while carrying out simple daily operational tasks. The benefits of automation are:
- Improved productivity by reducing “double handling”
- Improved business agility
- Reduced IT/operations workload
Enterprises want IT systems that allow agility, but don’t allow damage to the network or critical business systems.
Empowering Non-Operational Staff
Optimise and Automate
Optimise allows non-specialist staff to create complex IT/network services with zero-risk of error. Optimise calculates and configures all the components required to deliver a service so the end-user doesn’t have to. Automate allows non-operational staff to create, save and schedule services for deployment when needed. Automate also automatically removes expired configurations reducing security risks.
Who benefits?
- Non-operational staff – Improved productivity, improved responsiveness and control
- IT/Operations – Reduced workload, improved productivity
- Finance – Reduced opportunity loss, improved agility, improved cash-flow or time-to-cash
Business Challenge:
- A hotel is asked to host a beer festival after the original venue is flooded.
- The organisers want to run their own Octoberfest bar and require a dedicated retail Wi-Fi network.
Business Impact
- IT have a 72-hour SLA to set up a new Wi-Fi network, and the hotel has to turn-down the booking and £25,000 booking fee.
Outcome
- With Automate the conference sales staff take the booking and set up the Wi-Fi network within 10 minutes without any need to involve IT.